Return & Exchange Policy

We want you to be completely satisfied with your purchase. Due to the nature of these products (safety-critical, electrical, hygiene), please review this policy carefully.

Return Window & Condition
You have 30 days from delivery to initiate a return. Items must be in new, unused, and unopened condition, in their original, undamaged packaging with all parts, tags, and manuals intact.

Non-Returnable Items & Conditions

Used items: Bicycle scooters that have been ridden or show signs of use; guard hands (gloves/mitts) that have been worn (hygiene reasons); nightlight stickers that have been installed or removed from packaging (adhesive products cannot be returned once package is opened).
Final sale items: Marked "Clearance," "As-Is," or "Final Sale."
Missing/damaged packaging: Items must be returned with original packaging intact.
Items damaged due to customer misuse or accidents.

Return Process & Fees

Contact us for a Return Authorization (RMA) number within 30 days. Returns without RMA will not be accepted.
Pack items securely in original packaging with all parts.
Customer pays return shipping. For adult scooters and larger items, costs may be significant. We recommend trackable, insured service.
A 15-20% restocking fee may apply for adult scooters (over 120 lbs weight capacity) and guard hands.
Refund issued within 10-15 business days after receipt and inspection. Original shipping fees non-refundable.

Exchanges
Exchanges are handled as a return and new purchase. Return the original item (following above process), then place a new order.

Damaged or Defective Items
Inspect your shipment immediately upon delivery. For freight deliveries, note any visible damage on the delivery receipt before signing. Contact us within 48 hours with clear photos. We'll arrange a replacement, part shipment, or refund.